As India recorded the highest single-day jump of nearly 19,000 COVID-19 cases, Delhi surpassed Mumbai on Wednesday while the lockdown in containment zones in West Bengal was extended till July 31 and a fresh ‘test, track and treat’ strategy put in place by the Centre to curb the spread of infection.
The Indian Railways has suspended the service of mail express, passenger and suburban services till August 12. However, only the special passenger trains including 200 Mail express trains and 30 Rajdhani trains that have been operating from May 12 and June 1 will continue to operate.
All tickets booked for the regular time-tabled trams for the journey from July 1 to August 12 will be automatically cancelled and full fares will be refunded.
Criteria & Process of getting Refund
- Counter Tickets:
- Passengers who booked tickets from the railway counter will be eligible to apply for a refund from the date of the journey till six months.
- The Passengers will have a file a Ticket Deposit Receipt or TDR at the railway station. They can submit these TDRs within two months to chief claim officer or chief commercial manager refund’s office. The refund will be processed after verification.
- Online Tickets:
- Passengers, who have booked the tickets online, will get an automatic refund on their accounts.
- They have said passengers will be informed and bookings will be done, as and when a decision is taken about them.
As per MHA guidelines all passengers shall be compulsorily screened and only asymptomatic passengers shall be allowed to enter/board the train.
For boarding the trains, all passengers were asked to maintain social distancing and wear face masks throughout the journey. All passengers are also advised to use hand sanitisers.
No catering, bed linen, blankets or curtains will be provided inside the train. Passengers are advised to carry their own bed sheets if they need. Temperatures inside AC coaches shall be suitably regulated for this purpose.
If during screening a traveller has terribly high temperature/symptoms of Covid-19 etc., he shall not be allowed to travel despite having confirmed tickets and also the full refund of the tickets are given to the traveller.
The government has laid out strict guidelines for travelling by these trains. As per the rules mentioned, only confirmed ticket holders will be allowed to enter the railway station, screening of passengers will be done before boarding and only asymptomatic passengers are allowed to enter/board the train, the Railway Ministry said.
The Indian Railways has produced around two lakh Personal Protective Equipment, PPE gowns and over seven lakh masks during the lockdown period — till June 24. The ministry has said it is geared up to meet the challenge of providing protection to its front line medical workers and other operational staff persons, from the COVID 19 pandemic.